It has always been the position of the Colonial Heritage Tech Club that Internet Service Provider (ISP) email services should never be used. Email is not their core business and as such alternate email services such as Gmail, Live Mail, Yahoo Mail and other more robust sustainable services should be considered.
Changing email can be traumatic and disruptive so pick the right service that likely will never require future changes.
On August 15, 2019, Cox stopped offering new email accounts. They are now taking the final step to discontinue their email service and contracted to transition to Yahoo unless you make other arrangements such as Gmail or Outlook.
Will you lose your Cox Email address if you move or transfer service? No, if you transfer your email service you can keep your XXX@cox.net email account address if you decide to switch to Yahoo. However, if you discontinue your Cox service without accepting Yahoo Terms of Service, you may lose your email account after the 90-day grace period has ended.
Why is Cox doing this? Internet and mobile provider Cox is stepping away from email hosting services. “To ensure the best email experience possible for our customers, we have decided to transition email service and support of your cox.net email to Yahoo Mail,” Customers were informed in a post on Jan 3, 2024.
Most experts consider Gmail to be an all around better email service by nearly all metrics when compared to Yahoo. Cox has partnered with Yahoo so for some Cox customers accepting the Yahoo terms of service may be the simplest choice because your email address will remain unchanged. Whereas moving to Gmail will require that you update your email address to XXX@Gmail.com. With either choice, all of your email content will be retained.
Here are the steps for how to complete the transition if you choose to move to Yahoo. Remember, you must accept Yahoo TOS: https://www.cox.com/residential/support/completing-the-transition-to-yahoo.html
Here are the steps to follow to access your email if you've chosen to use Yahoo after the transition: https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html
Here are the steps to follow if you would like to move your Cox email to a service other than Yahoo such as Gmail or Outlook: https://www.cox.com/residential/support/transfering-cox-email-content-to-another-email-provider.html
If you decide to move your email to another provider and will use a new email address, don’t forget to let your key contacts know you’ve changed your email address! Set up a permanent away note in your Cox.net webmail account by using their Vacation Reminder service. Here are the simple steps: https://www.cox.com/residential/support/cox-email-settings.html#VacationNotice
Add a statement similar to the following in your Vacation Notice, “Thank you for writing. I will no longer be using this email address. Please replace my XXXX@cox.net with my new XXXX@Gmail.com address in your address book.”
If you decide to send a mass email announcement to a large group of your contacts, please make sure to put all of the addresses in the BCC section to avoid exposing everyone’s email addresses to each other!!
Colonial Heritage Resident Directory: Regardless of your decisions, please make sure that all of your contact information is current in the ColonialHeritage Resident Directory.
Yahoo Support should be able to provide additional assistance and can be reached at 866-562-7250.
If you still have any additional questions you can reach out to the Colonial Heritage Tech Club or The Croucher Group
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